Quality Assurance Engineer
Earthlinktele, Iraq

This position is responsible for conducting quality assurance audits in the organization including system or site audit as well as quality standards implementation across the organization. The position is also responsible for submitting findings reports and propose corrective actions and in some cases maybe involved in implementation and resolution of the deviation along with the head of the department.

Advanced Quality Assurance:

• Develop, recommend and monitor corrective and preventive actions for all quality assurance audit points assigned.
• Apply statistical tools and analytical tools to come up with findings related to process improvement.
• Review and report findings if quality process is not followed in the organization processes.
• Proactively identifies potential risks related to the process followed and services offered.
• Evaluate adequacy of quality assurance standards implementation across the organization analyzing from A system thinking perspective.
• Evaluate adequacy of quality assurance standards implementation for the process assigned.

Basic Quality Assurance:

• Evaluate adequacy of quality assurance standards implementation for the process assigned.
• Conduct site visits and system audits of all quality metrics to ensure quality controls are in place and reduce any gaps in the process
• Document internal audits and other quality assurance activities deviations and submit management reports on regular intervals.
• implement mystery shopping program, standards audit and submit results as assigned.
• Evaluate audit findings and implement appropriate corrective actions
• Ensure ongoing compliance to government required service levels, government required processes.
• Receive from QC information in order to model information.
• Follow up on all issues requiring escalation in tickets system, customer complaints, and incidents according to a well-defined and strict escalation procedure.
• Write management/technical reports of Quality Assurance Issues.

Requirements

Education: •BSc. in Telecom Engineering or any related engineering field.

•Certified Quality Engineer (desired).

Years of Experience: 1-2 Years in Quality Field.

Knowledge:

•Excellent Command of English and Arabic- Written and Spoken.

•Excellent computer skills and experience using spreadsheet, software tools, such as Microsoft Word, Excel, PowerPoint, and Outlook.

•Technical knowledge of appropriate quality engineering related to ISP industry.

•Quality assurance tools audit.

•ITIL amp; ISO Knowledge and experience.

•Business Acumen in ISP industry in terms of full business cycle knowledge.

•Experience working with Large Corporation Organization Cultures.

•Strong interpersonal skills for interacting with employees and senior management.

•Good presentation skills for educating internal clients on standards and business procedures.

•Good planning and organizational skills to balance and prioritize work

Job Rewards and Benefits