Referral
Earthlinktele, Iraq

• Responsible for reporting results of monitoring network health and security.

• Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
• Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
• Send a ticket to the concerned department for any indicators of Network Slowness, outages, issues and follow the problem solving progress

• Handle network performance monitoring on continuous basis to ensure 100% Network uptime.
• Monitor indicators of metrics and escalate any anticipated outages.
• Monitoring specific PRTG (fiber, bridge, wireless etc.)

• Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
• Reporting high Impact Problems.

Job Rewards and Benefits