Job Duties:·
- Manage the Quality Function in the organization.
- Devise and ensure implementation of an integrated quality management strategy, policies, tools,
processes, communication and measure its effectiveness at regular intervals for all departments.
- Formulate, along with Management and all Chiefs, the annual quality management plan and Quality
budget for the organization.
- Ensure 100% implementation of all quality management, from setting roadmaps to driving process
improvement, quality improvement initiatives, design and implementation and process reengineering.
- Ensure implementation of quality standards for all processes to ensure the products and services meet
management and customer requirements, this includes legal compliance, quality standards
compliance and customer expectations.
- Develop, implement and monitor the usage of quality checklists across all functions in the organization.
- Propose action plans for improvements of quality standards for all department being efficiency of the
process, utilization of staff, infrastructure, Material storage and handling, data recording, controlsetc.
- Ensure that processes within divisions are in accordance with service quality parameters with
a view to enhance customer satisfaction and achieve operational efficiency.
- Conduct audits to highlight issues and gaps in quality assurance and quality control.
- Ensure cost efficient procurement of quality management products and services - quality measurement
and management software and gadgets, etc.
- Undertake initiatives to measure and track ROI of quality management initiatives.
- Develop, maintain and recommend Key Performance Indicators for Quality Management department.
- Keep all function heads and management informed about any deviations in quality levels of processes
against the predefined targets
- Ensure that quality management systems comply with industry standards and are compatible
with and comparable to initiatives of best practice organizations.
- Identifying, analyzing, and interpreting trends or patterns in complex data sets.
- Implementing ISP business intelligence insights and recommendations.
- Continuously monitor and analyze the KPIs of the organization as well as the departments, ensuring developing of effective KPIs to measure the performance of the organization as well as continuously identifying to management KPIs lags and lack of conformance to benchmark metrics.
- Handle Ad-hoc assignments as directed by the CEO or board of directors if quality gap is identified and analysis as well as corrective actions are required.
Staff Management/Internal Processes:
- Select and hire employees in the function, train and evaluate employees to enhance their
- Approve Workforce plans, productivity, and utilization of staff ensuring optimum staff levels are available for all the department, propose initiatives for improvement.
- Coach and Train employees and processes, continually improving the status quo.
- Monitor and review the daily, weekly, monthly and annual reports as per department guidelines.
- Guarantee high quality of internal administration, filing and traceability of all documents to ensure efficiency and effectiveness of the department.
- Lead and guide managers on automation and efficiency of processes.
- Lead continuous improvement initiatives to review the process flow of the department, continually evaluation SLAs compared to results of the department.
- Oversee the Learning and Development initiatives in the department.
performance, development, and work output.
Oversee Performance Results compared to SLAs and propose plans for improvement.
Requirements
- Bsc. in Telecom Engineering or any related engineering field.
- Certified Lean Six Sigma Green Belt or Certified Quality Engineer (must)
- Years of Experience 7 Years in Quality Field with minimum 3 Years in Quality Management Field. Preferred experience in ISP Industry Quality Standards field or Quality Assurance in Big Four Consulting firms related to Telecom or ISP.