Customer Service Jobs in Baghdad, Latest Customer Service Jobs in Baghdad

Provide rapid response to queries from customers pertaining services/offers questions. Attend to calls routed from call center while ensuring achievement of customer service targets in terms of response time and resolution.Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.Assisting our customers with various technical issues that range in complexity.Learn

A customer experience Manager is responsible for ensuring that our customers have a positive and memorable experience with our company. design, implement, and improve customer service strategies and programs that enhance customer satisfaction and loyalty, handle customer complaints, and analyze customer feedback. keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development, sale

Job Summary:Operating and maintaining HDD equipment and locating bores. The Horizontal Directional Drill (HDD) Locator Operator and crew leader is responsible for ensuring the correct path and depth of drilling for installation of dry utilities, and operating drill rigs safely and efficiently.Job Duties:- Read and accurately interpret design prints and organization of materials and other resources as necessary to complete excavation requirements, which may include basic hand tools. - Prepare jo

Manage and overseas the HDD machines fleet utilization and all its requirements such a qualified operation team, ordering spare parts, and all other consumables with a plan of inventory to insure an acceptable level of spares in the warehouse.- Ordering spare parts and consumables for HDD machine to ensure the optimum level of inventory are met - Responsible for the optimum HDD fleet utilization in accordance with business plan. - Overseas machines maintenance team activities to minimize machi

This position is responsible for handling the activities related to dispatching, routing and tracking transportation vehicles. Job Duties:- Direct activities related to dispatching, routing, and tracking transportation vehicles. - Plan, organize and manage the work of drivers to ensure that the work is accomplished in a manner consistent with organizational requirements. - Establish quality transportation services as well as Policies and procedures for the department. - Supervise scheduling o

The purpose of this position is to provide support toPortfolio Manager, organizing and managing files and projects, scheduling meetings and appointments, and provide support to commercial departments.Also responsible for project analysis, technical write-up of all projects’ information maintaining full reporting as per requirements. Job Duties:- Write reports requested by Manager for each project status, progress check, budgetetc. - Follow up on transportation arrangement (both international a

This Job is responsible for managing technical customer requests routed from the call center ensuring impartial investigation of all customer complaints and ensuring ticket is followed up and feedback is provided to the customer on timely basis meeting SLAs of the company. - Provide rapid response to queries from customers pertaining to technical/ configuration questions. - Attend to calls routed from call center while ensuring achievement of customer service targets in terms of response tim

- Understand and participate in the development of Customer Care Strategy and plans and participate in the achievement of objectives and targets. - Ensure that the team is always well staffed to properly handle the customers’ inquiries according to business needs and peak times to ensure readiness and availability. - Deliver on-the-job training as needed to enhance team capabilities and skills. - Monitor overall quality of services provided / queuing system and interfere when needed to maint

We are looking for a skilled Customer partner manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness at call center. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent Customer partner manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make

We are looking for a Customer Partner Specialist that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities- Manage large amounts of inbound and outbound calls in a timely manner - Follow communication scripts when handling different topics - Identify cu

Job Summary:This position is responsible for Managing and executing the strategy to achieve customer satisfaction rates and unique customer experience and ensuring clients issues are handled effectively and efficiently. - Manage team to ensure service is offered to customers effectively and efficiently. - Develop and achieve objectives and goals to support the organizational vision. - Develop an annual business plan to incorporate best call center practices to meet market and company needs.